|FEATURE||Smart Eye - Smart Support|
|Hours of operation||9am – 5pm CET; Monday – Friday|
Except Swedish Holidays
|Length of SoftwareSupport||Up to 3 years with valid Smart Support|
|Length of Hardware Support||Up to 3 years with valid Smart Support|
|Products supported||Smart Eye Pro, Smart Recorder|
|Method of Acess to Releases||Link to download will be provided via E-Mail|
|Method of Acess to Support||http://smarteye.se/support/|
|Response Method of Support||Phone / E-Mail|
|Number of Support Requests||Unlimited|
|Service-level agreement (SLA)||1 business day|
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