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Smart Eye hosted an enlightening webinar to help our customers and prospects gain a deeper understanding of how to effectively work with our customer support services to maximize their results with eye tracking. Our commitment to providing unparalleled support is rooted in our belief that success with eye tracking begins with exceptional assistance. Let’s recap some of the key questions and insights shared during the webinar.
Q: How do customers best contact Smart Eye for assistance?
A: Emil, our Chief Technical Officer, emphasized the simplicity of reaching out to our support team. Customers can easily contact us at any time. From there, we typically arrange a call to discuss the issue or question in detail. While email communication is an option, Emil highlighted the efficiency of a call, especially when screen sharing is involved. We’re flexible and open to whatever communication method works best for our customers.
Q: How does Smart Eye’s support differ from other standard services?
A: Emil’s response was straightforward: “We’re just better.” He pointed out the uniqueness of our multi-camera remote eye tracking systems, which can be complex to deploy and maintain. Unlike other providers, our expertise extends beyond fixing technical issues. We understand the intricacies of our system and can provide tailored guidance and support to ensure optimal performance. While our technology isn’t plug-and-play, Emil stressed that with our guidance, customers can navigate it smoothly.
Q: How flexible are Smart Eye solutions in terms of adoption to fit specific research or business needs?
A: Emil expressed confidence in our solutions’ adaptability, stating, “We can do everything.” He emphasized our system’s high level of customization, which allows us to accommodate a wide range of research or business requirements. Emil highlighted that while our systems excel in stationary environments like driving simulators or workstations, they may not be suitable for highly mobile scenarios, such as moving through a store. However, for any situation where the user is stationary, we’re up for the challenge.
For those who want to revisit the full content, we’re excited to offer the full webinar recording for download. Whether you’re a researcher, educator, or industry professional, understanding how to work with Smart Eye can significantly enhance your eye tracking endeavors.
Don’t miss out on valuable insights: download the full webinar recording today to learn more about our customer support services and how Smart Eye can support your eye tracking journey. You can always contact us at any time to learn more about our eye tracking solutions!
