Building upon our exploration of the hidden value of Smart Eye’s Smart Support in our previous blog, let’s take a closer look at the flexibility it offers for both new and existing eye tracking customers. Whether you are just embarking on your Smart Eye journey or contemplating the renewal of your support, this article illuminates the diverse options available to tailor Smart Support to your specific needs.
Smart Support acknowledges the lifecycle of hardware, addressing it with flexibility and foresight:
Smart Support can be extended beyond the initial term, providing ongoing protection and peace of mind for your valuable eye tracker hardware investment.
In the face of hardware changes or compatibility issues, Smart Support is designed to navigate these challenges, ensuring a smooth transition without disruptions.
For software support, Smart Support extends renewal options after the initial term:
Renewing your Smart Support subscription enables you to sustain the benefits without interruption, ensuring that your Smart Eye solution remains optimized and up-to-date.
Renewal is a cost-effective strategy, allowing you to maintain access to the latest updates, as well as continued support from our team of experts.
The flexibility embedded in Smart Eye’s Smart Support is a testament to its customer-centric approach. It recognizes that your needs may evolve, and your support should adapt accordingly. Whether you are extending hardware support or renewing your software subscription, Smart Support is designed to seamlessly fit your Smart Eye solution, providing maximum value throughout its lifecycle.
Whether you are a new or returning customer, we invite you to connect with us! Contact us here to delve deeper into your needs regarding eye tracking and support.